I moved into an apartment and when I went to connect EMPOWER there was an outstanding bill. Who is responsible for this?


I moved into a JBR apartment in December and as it is now starting to get hot, I want to connect the EMPOWER for air conditioning. However I went to connect it and they informed me that there is an outstanding bill for AED 3500 from the previous tenants. So I don’t think I can connect empower and get A/C until this is paid in full. Is this correct? Also what are my rights from here if the landlord isn’t that interested to help us to pay it.


When a tenant moves out, the landlord has to see sight of the entire final bills such as DEWA and in your case Empower as well. The landlord would also have had a deposit paid by the previous tenant to cover costs or expenses incurred such as re-painting, any repairs or nonpayment of utilities as in this case.

It is the landlord’s responsibility to discharge this payment in the absence of claiming it from the previous tenant. It certainly is not your responsibility to pay. You however are in a no-win situation, in that you need the a/c on but without this bill settled, there will not be a connection made. I suggest you speak with the landlord and come to some agreement. At the very least if you are made to pay it now, just to get your connection activated, then you should reduce this amount from the next rental cheque .

I hope this has helped.

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13 thoughts on “I moved into an apartment and when I went to connect EMPOWER there was an outstanding bill. Who is responsible for this?

  1. Good day sir/mam! I need your advice. I want to file a case regarding small claims to a person who was doing a bedspace business here at Al Raffa, Bur Dubai due to unpaid deposit money of 700AED that i gave to her as a deposit for renting her bedspace. But after evaluating that place,I change my mind to stay on her bedspace due to lack of privacy and congested space. I ask her to refund my money but they insisted that they have used it to pay some of their credits. They promised me to pay after one week but they failed to fo so until they promise again till one month. After a month they didnt recieve my follow up calls to her. So i decided to come up to your office on how i can file a case to her in order to settle this disputes and get the money that she borrowed from me. Thank you.

    Sherwin Gutierrez

  2. Great information from this blog and I have to tell you, your website giving the best and awesome information. And I would like to thanks for this information that I had been looking.

  3. Dear Dubai Land,

    Hope this email finds you well.
    We have vacant our old apatment G13 AL GHOZLAN 2, under Landlord Hassan Raza and Agent – Better Link, Mohammed.We have terminated our Ejari & Dewa and othe bills, but we still have not receive our deposit back.
    Our agent is not replying emails or answering calls.
    Kindly advise on whatto do to get our deposit back.

    Many thanks,

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